Conditions of Purchase

Purchases made on this website is accountable by Västergården AB (556581-0677)
We are seated in Gothenburg and our postadress is Fiskhamnsgatan 43d 41458.

All pictures should be read as illustrations, and do not guarantee an exact representation of the product.

It is NOT permitted to use our products for marketing purposes without written permission from Västergården AB.

All material on our website is protected by the copyright law and may NOT be used, copied or published without written permission from Västergården AB.

The information listed below applies to private customers, for information on B2B purchases please
contact us my e-mail (info@vastergarden.se)

Placing an order
After placing your order, an order confirmation will be sent to your email.
In this confirmation you will find information such as price, invoice- and delivery address.
If any information in your order confirmation is incorrect you are to contact us immediately by e-mail (info@vastergarden.se)

Delivery & Stock
Normally your order will be shipped within 7 workdays after placed order.
If your products are not in stock you will be contacted by email with new expected delivery time.
We do not keep stock through our website, if you want to receive your order within a specific date
range please contact us through email (info@vastergarden.se) and we check if your item is in stock.
Unclaimed packages that automatically return to us because of failure to collect will be charged
250 swedish crowns plus freight charges.
This fee cost is based on Swedish shipments, when shipping abroad you will be charged a sum
based on freight company & country fee’s.

Prices & Payment
All prices are presented in Swedish crowns and include Swedish taxes.
Your order will be shipped with DHL or UPS. All shipping fees will be presented on your order.
Payments made by Visa or Mastercard are safely handled by Nets.

Canceling your Order
If you wish to cancel your order, please contact us straight away by email (info@vastergarden.se).

Complaints & Returns
Products will be inspected before leaving our locale, if your product still arrives damaged or defective
we apply the Consumer Purchases Act to address this issue.
You must always contact us for approval before returning your products.
Visible Shipping damage is to be reported directly to the Service point where you claim your goods,
hidden shipping damage should be reported within 7 days of receiving your delivery.
We preserve the right to charge you for wrongly returned packages.
When purchasing on this website you as a customer have the right to regret your purchase
within 14 days after receiving your order.

When using right to withdrawal:
Your message will be emailed to us (info@vastergarden.se)
Your message needs to include your Name, address, email, order/invoice number and which
products you are returning.
You will have contacted and returned these products to us within 14 days of receiving your order.
You will be held responsible for shipping charges, and that the products are returned to us undamaged, therefor your returned products should be carefully packaged.
We preserve the right to charge you for returning damaged products.

Your rights of withdrawal do not apply to:
Products that are sealed for health or hygiene purposes, where the seal have been broken.
Special made products that have been customly ordered by you, or have any sort of stamps
by your request.
Services that have been completed, or any situation where you have agreed to a product or
service being sold without right to withdrawal.
Products that can deteriorate with time, for example food.

Privacy and safety personal data
We handle your personal data in accordance with GDPR.
When registering or placing an order you accept and allow Västergården AB to store and use your
information within our business to fulfill our commitments to you.
We also document all communications with you by email, all to give you the service you expect from us.
We will not give out or sell any personal information to a third party.
According to the Personal Data act you have rights to the information that we store about you.If that information is faulty, incomplete or irrelevant you can demand us to correct or delete this information.
In this case please contact us (info@vastergarden.se)